Can a business refuse service to an individual with a disability citing safety concerns?

The correct answer is based on the understanding of the legal protections afforded to individuals with disabilities under laws such as the Americans with Disabilities Act (ADA). A business can refuse service to an individual with a disability only if there is a legitimate and objective concern about safety. This means that the concern must be based on factual evidence or a reasonable assessment that the individual's presence would cause a danger to themselves, others, or property.

In this context, subjective judgment or assumptions about safety, such as making decisions based purely on stereotypes or fears associated with disabilities, are not permissible grounds for denying service. Businesses are required to engage in an interactive process to understand the specific needs of individuals with disabilities and explore potential accommodations that would allow them to safely access services.

Reasons supporting the limitation on refusal of service to individuals with disabilities are rooted in the principles of inclusive society and non-discrimination. The law aims to ensure that individuals with disabilities have the same access to services as everyone else as long as it is safe to do so. Therefore, establishing a clear and objective basis for any safety-related decision is crucial.